How can we help?

Answers to common questions, and a real person when you need one.

Email support

We read every message. Include your iPhone model and iOS version if something isn’t working.

Email essentialdevteam@gmail.com

Getting started

Create a family

Open FamSpot, tap Create My Family and make an account. Give the family a name, then invite people from the Invite button on the Family tab.

Join a family

Ask the family owner for the invite. Tap Join a Family and scan the QR code, or type the code and PIN.

Turn on location

FamSpot asks for location access during setup. For arrival alerts and updates while the app is closed, choose Always in iPhone Settings ▸ FamSpot ▸ Location, and keep Precise Location on.

Map and places

Someone isn’t updating

Check that their phone is online, has FamSpot’s location set to Always, Low Power Mode is off, and sharing isn’t paused in their Settings. Their card shows when they last updated.

Arrival alerts aren’t arriving

Alerts come from the other person’s phone. They need Always location access, and you need notifications on for FamSpot and the alert switched on in Settings ▸ Arrival alerts.

Save a place

Pull up the map sheet, tap + Add next to Places, search for an address, name it and tap Save place.

Check-ins and safety

Send an SOS

On the Check In tab, press and hold SOS for two seconds. With VoiceOver, double-tap and confirm. SOS doesn’t call emergency services.

Cancel an SOS

Tap Cancel SOS. FamSpot sends a Safe check-in so your family knows you’re okay.

Turn the safety log off

Settings ▸ Location & privacy ▸ Safety log.

Account and billing

Restore a purchase

Open the Premium screen from Settings and tap Restore purchases, signed in with the same Apple Account.

Cancel a subscription

iPhone Settings ▸ your name ▸ Subscriptions ▸ FamSpot. You keep Premium until the end of the paid period.

Delete your account

Settings ▸ Delete account. This erases your profile, locations, history and messages.

Forgot your password

On the sign-in screen, enter your email and tap Forgot password? to get a reset link.